Have a question about AC TCG? We've answered some of the most common questions below. If you don't see what you're looking for, we're always happy to help.
Trust & Authenticity
You're a newer shop. Why should I trust AC TCG?
AC TCG is a family-owned, collector-run business based in Kokomo, Indiana. What began as our own love of collecting grew through online sales, vendor events, and markets before becoming our brick-and-mortar store in downtown Kokomo.
We're collectors ourselves, and we try to operate the kind of shop we'd want to buy from: transparent about what we're selling, fair with our pricing, and focused on building long-term relationships rather than making a quick sale.
We're also a real, physical store. You're always welcome to visit us at 126 W Walnut St, Kokomo, IN 46901, meet our family and team, browse the shop, or join us for an event.
Are your products authentic?
Yes. We stand behind the authenticity of the products we sell.
Our new and sealed merchandise is sourced through established distributors, manufacturers, and other trusted suppliers whenever applicable. Pre-owned collectibles and trading cards are evaluated before being offered for sale.
We do not knowingly sell counterfeit products.
What does "Collector-Owned, Community-Driven" mean?
It means collecting isn't just the industry we're in — it's something our family genuinely enjoys.
We built AC TCG around the experience we wanted from our own local hobby shop: a welcoming place to discover something new, play games, talk about collections, and enjoy the hobby without feeling like every interaction has to be a sales pitch.
Being community-driven also means we care about what happens outside our store. We want AC TCG to be a positive part of Kokomo and the surrounding collector community for the long term.
Ordering & Pickup
Is everything in your physical store available online?
No. While we list a growing portion of our inventory online, our website does not represent everything currently available in our Kokomo store.
Some products may be available only in-store, online, at vendor events, or through one of our marketplace sales channels. Inventory also changes frequently, especially with trading cards and collectibles.
If you're looking for something specific and don't see it online, contact us. We may have it in-store even if it isn't listed on the website.
Do you offer in-store pickup?
Yes! Free in-store pickup is available for eligible online orders at:
AC TCG
126 W Walnut St
Kokomo, IN 46901
You'll receive a notification when your order is ready. Please wait until you receive that confirmation before arriving for pickup.
Once your order is ready, you can pick it up during our regular business hours. Please have your order confirmation available. We may request identification or other reasonable verification for certain orders.
Do you offer local delivery?
We do not currently offer local delivery.
Local customers can choose free in-store pickup for eligible online orders at our downtown Kokomo store.
How quickly will my order ship?
We generally aim to process and prepare orders for shipment within 1–3 business days.
Processing may occasionally take longer during major product releases, holidays, events, sales, or periods of unusually high order volume.
Processing time is separate from carrier transit time. Available shipping methods, rates, and estimated transit times are displayed at checkout.
Please see our Shipping Policy for complete shipping information.
Can I cancel an order after placing it?
Eligible non-final sale orders may be canceled through our online store within 1 hour of purchase, provided the order remains eligible for cancellation in our system.
Final sale products, including Trading Card Game products, are not eligible for customer-requested cancellation.
After the cancellation window has passed, or once an order has entered processing, been prepared for pickup, or shipped, cancellation is not guaranteed.
Please see our Return and Refund Policy for complete cancellation terms.
Products & Collecting
What kinds of products does AC TCG carry?
We're more than just a trading card shop. Our inventory includes a constantly changing mix of:
- Trading card games, including Pokémon and Magic: The Gathering
- TCG singles and graded cards
- TCG accessories
- Board and party games
- Diecast vehicles
- Figures, plush, blind boxes, and other collectibles
- Toys and buildables
- Home, lifestyle, and novelty merchandise
We choose inventory with collectors, players, families, and gift shoppers in mind, so there's usually something new to discover.
Can I request a product you don't currently carry?
Absolutely. We can't guarantee we'll be able to bring in every requested item, but customer requests are genuinely helpful when we're deciding what products and brands to carry.
If there's a TCG, game, collectible, diecast brand, toy line, or other product you'd like to see at AC TCG, let us know in-store or contact us.
Do you buy or trade trading cards?
Yes. We buy and trade eligible trading cards at our Kokomo retail store.
Offers vary based on the card, condition, current market value, demand, our existing inventory, and what we're currently looking to purchase.
Cash and trade values may differ, and we reserve the right to decline any card or collection.
Do you buy entire collections?
We may purchase larger trading card or collectible collections depending on what you have, condition, market demand, our current inventory needs, and the size of the collection.
If you have a large collection, we recommend contacting us before bringing it in so we can make sure someone is available to give it the time it deserves.
How do you determine trading card condition and value?
We evaluate cards using factors such as condition, current market information, recent sales, demand, and our existing inventory.
Card condition can involve some degree of subjectivity. Our assessment of an ungraded card does not guarantee that PSA, CGC, Beckett, SGC, or another third-party grading company would assign a particular grade.
Trading card and collectible markets also change over time, so previous prices, trade values, or purchase offers may not reflect current market conditions.
Fair Access & Pricing
What is AC TCG's Fair Access Policy?
Some collectible products — especially new and highly allocated TCG releases — have significantly more demand than available supply.
When appropriate, we use purchase limits to give more local players, families, and collectors a reasonable opportunity to buy limited products rather than allowing a small number of buyers to purchase all available inventory.
Purchase limits may apply per person, household, customer, account, address, payment method, or other reasonable criteria depending on the release.
Attempts to circumvent a posted purchase limit through multiple transactions, accounts, names, addresses, or payment methods may result in excess quantities being canceled.
We're collectors too. When supply allows, our goal is to keep products accessible and pricing fair while operating a sustainable local hobby shop.
Do you sell products at MSRP?
When practical, especially on current retail releases, we aim to keep our pricing fair and MSRP-friendly.
However, not every collectible has a meaningful MSRP, and factors such as distributor cost, availability, market conditions, secondary-market acquisition cost, and product scarcity can affect pricing.
Our goal isn't to promise that every item will always be the cheapest available. It's to price transparently and fairly while building a shop our community can trust long-term.
Do you price match?
We do not guarantee price matching against other retailers, online marketplaces, or previous prices.
Trading cards and collectibles can change in value quickly, and pricing may be adjusted as market conditions, availability, demand, and replacement costs change.
Are your online and in-store prices always the same?
Not necessarily. Pricing and promotions may occasionally differ between our website, physical store, vendor events, and third-party marketplaces.
The price displayed through the sales channel where the purchase is made generally applies to that transaction.
Returns & Policies
Can I return something I purchased?
Eligible non-final sale merchandise may be returned within 30 days in accordance with our Return and Refund Policy.
Online returns generally must be requested within 30 days of delivery. Eligible merchandise must generally be unused, unopened, in its original condition and packaging, and accompanied by proof of purchase.
Different rules apply to certain collectibles and final sale merchandise, so please review our full Return and Refund Policy for complete details.
What items are final sale?
Due to condition sensitivity, market volatility, and the nature of certain collectible products, the following are final sale:
- Trading card game singles
- Graded trading cards
- Sealed trading card game products
- Blind boxes, mystery products, and other randomized products once opened
- Clearance merchandise and products specifically marked “Final Sale”
Final sale does not mean you're on your own if we make a mistake. If an item arrives materially damaged, defective, incorrect, or is otherwise affected by an error by AC TCG, please contact us so we can review the issue.
Our Return and Refund Policy contains the complete terms and takes precedence over this FAQ.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible if an item arrives materially damaged, defective, incorrect, or is missing from your order.
Keep the item, original packaging, shipping box, and packing materials while we review the issue. We may request photographs or other information to help us evaluate the problem or submit a carrier claim.
Depending on the circumstances and product availability, an appropriate resolution may include replacement, exchange, partial refund, full refund, or another mutually agreed-upon solution.
What payment methods do you accept?
Available payment methods are displayed at checkout and may vary depending on how and where you're shopping with AC TCG.
We do not currently offer Cash on Delivery (COD).
Events & Community
Do you host events and organized play?
Yes! Community play is a big part of what we want AC TCG to be.
We host organized and casual events including Play! Pokémon activities, open play, tournaments, board gaming, and other events at our Kokomo store.
Event schedules, formats, entry fees, and prizing vary. Check our Events page and social media for current information.
Can we just come in and play?
Absolutely. Our play space is available for trading card games, board games, and other tabletop gaming during regular business hours when space is available.
Table availability may be limited during scheduled tournaments, organized events, or especially busy periods. If you're bringing a larger group, feel free to contact us ahead of time.
Are kids and families welcome?
Absolutely. We're a family-owned business and parents ourselves. We want AC TCG to be a welcoming place for collectors and players of different ages and experience levels.
Whether someone is learning their first game, looking for a favorite character, building a collection, or has been in the hobby for decades, they're welcome here.
Getting in Touch
How do I find out about restocks, new products, and events?
Follow AC TCG on social media, check our website, and subscribe to our email list for updates about new arrivals, restocks, events, promotions, and other shop news.
Collectible inventory can move quickly, so our current social posts are often the best place to hear about time-sensitive arrivals and announcements.
How can I contact AC TCG?
Stop by, call, email, or contact us through our website:
AC TCG
126 W Walnut St
Kokomo, IN 46901
Phone: (765) 236-6371
Email: info@actcgonline.com
You can also reach out through our social media pages. We'll respond as soon as we're able during normal business operations.
