Shipping policy
Last updated: July 27, 2026
At AC TCG, we take care when packing and shipping your order. This Shipping Policy explains our current shipping and in-store pickup practices. Please review the information below before placing your order.
Order ProcessingWe aim to process and prepare orders for shipment within 1–3 business days after an order is placed.
Business days do not include weekends, holidays, or days when AC TCG is closed. Processing times may occasionally be longer during major product releases, holidays, sales, events, periods of unusually high order volume, or other circumstances outside our reasonable control.
Processing time is separate from carrier transit time. Selecting an expedited shipping service does not necessarily shorten our order processing time.
If an unusual delay materially affects our ability to fulfill your order, we will make reasonable efforts to contact you using the information provided with your order.
Shipping Rates & MethodsAvailable shipping methods and rates are calculated and displayed at checkout based on factors such as your delivery address, package size, package weight, order contents, and available carrier services.
The shipping options displayed at checkout are the options currently available for your order.
Estimated delivery times provided at checkout are carrier estimates and are not guaranteed by AC TCG unless expressly stated otherwise.
Tracking Your OrderWhen tracking is available, you will receive shipping confirmation and tracking information after your order has been prepared for shipment.
Please allow time for the carrier to receive and scan the package. Tracking information may not update immediately after a shipping label is created.
A shipping confirmation or tracking number does not necessarily mean the carrier has already physically received or scanned the package.
Shipping AddressesCustomers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
AC TCG is not responsible for delivery problems resulting from an incorrect, incomplete, or outdated address provided by the customer.
Packaging & Collectible ProductsWe understand that condition matters to collectors. We make reasonable efforts to package orders securely and appropriately for shipment based on the products being shipped.
Many products we sell are manufactured and packaged as collectibles. Minor factory imperfections, packaging variations, print variations, or other manufacturing characteristics may be present before shipment and do not necessarily constitute shipping damage.
While we take reasonable care when packing orders, we cannot guarantee that manufacturer packaging will remain completely free of minor cosmetic imperfections during carrier transit.
Carrier DelaysOnce an order has been accepted by the shipping carrier, delivery is subject to the carrier's operations and delivery network.
Delays may occur because of weather, holidays, service disruptions, high shipping volume, transportation issues, natural disasters, or other circumstances outside AC TCG's reasonable control.
We cannot guarantee carrier delivery dates. If your shipment is significantly delayed, please contact us and we will help review the available tracking information and determine appropriate next steps.
Lost or Missing PackagesIf tracking has not updated for an extended period or you believe your package has been lost in transit, please contact us so we can review the shipment and determine the appropriate next steps with the carrier.
Carrier investigations and claims may require additional time to complete. We may ask you to provide information or cooperate with reasonable carrier claim requirements before a replacement or refund can be issued.
Please do not submit duplicate claims with both AC TCG and the shipping carrier unless instructed to do so.
Packages Marked DeliveredIf tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with other members of your household, neighbors when appropriate, and any building management or mailroom that may have accepted the package.
Carriers may occasionally mark a shipment as delivered shortly before the package is physically delivered. If the package still cannot be located after a reasonable period, please contact the carrier and AC TCG so the shipment can be reviewed.
A carrier's “delivered” scan does not automatically determine the outcome of a missing-package claim. Claims will be reviewed based on the available tracking, delivery information, carrier findings, and circumstances of the shipment.
Damaged ShipmentsIf your order arrives materially damaged during shipping, please contact us as soon as possible.
Please keep the product, original shipping box, packing materials, and damaged packaging while we review the issue. We may request photographs of the shipping box, shipping label, packing materials, product packaging, and damaged item to assist with our review or a carrier claim.
Depending on the circumstances, product availability, and carrier claim requirements, an appropriate resolution may include replacement, exchange, partial refund, full refund, or another mutually agreed-upon solution.
Please do not discard damaged products or shipping materials until we confirm that they are no longer needed.
Returned-to-Sender & Undeliverable PackagesPackages may be returned to AC TCG because of an incorrect or incomplete address, refusal of delivery, failure to retrieve a package, or another delivery issue.
If an order is returned to us as undeliverable, we will contact you when reasonably possible to determine the appropriate next step.
If the return resulted from an incorrect or incomplete address provided by the customer, additional shipping charges may be required before the order can be shipped again.
If an eligible refund is requested instead of reshipment, original shipping charges may be non-refundable and reasonable carrier return charges may be deducted from the refund where permitted by law.
In-Store PickupFree in-store pickup is available for eligible online orders at our retail store:
AC TCG
126 W Walnut St
Kokomo, IN 46901
You will receive a notification when your order is ready for pickup. Please wait until you receive confirmation that your order is ready before arriving.
Orders may be picked up during our regular business hours. Because our hours may occasionally change for holidays, events, or other circumstances, we recommend checking our current posted hours before visiting.
Please have your order confirmation available when picking up your order. We may request identification or other reasonable verification for certain orders to help prevent fraud and ensure that orders are released to the correct customer.
Unclaimed In-Store Pickup OrdersPlease pick up your order within a reasonable period after receiving your ready-for-pickup notification.
If an order remains unclaimed for an extended period, we may attempt to contact you using the contact information associated with the order.
Final sale merchandise does not become eligible for cancellation or return solely because an order is not picked up.
If you are unable to pick up your order promptly, please contact us so we can work with you regarding pickup arrangements.
International ShippingInternational shipping availability, when offered, will be displayed at checkout for eligible destinations and products.
International customers are responsible for any customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country or carrier unless otherwise stated at checkout.
International shipments may experience additional delays because of customs processing or other circumstances outside AC TCG's control.
Customers are responsible for ensuring that products ordered from AC TCG may be legally imported into their destination country.
Returns & CancellationsShipping-related returns, refunds, and order cancellations are subject to our Return and Refund Policy.
Please review that policy for information regarding return eligibility, final sale merchandise, return shipping costs, cancellations, and refunds.
Contact UsIf you have questions about shipping, tracking, delivery, or in-store pickup, please contact us:
AC TCG
126 W Walnut St
Kokomo, IN 46901
United States
Email: info@actcgonline.com
Phone: (765) 236-6371