Refund policy
Last updated: July 27, 2026
We want you to feel confident shopping with AC TCG. Because we sell a mix of traditional retail products and condition-sensitive collectibles, return eligibility varies by product type. Please review the policy below before making a purchase.
Final Sale Items (No Returns)Due to the collectible nature, condition sensitivity, and market volatility of certain products, the following items are considered final sale and are not eligible for returns or exchanges:
- Trading card game singles
- Graded trading cards
- Sealed trading card game products, including booster packs, booster boxes, collection boxes, tins, decks, bundles, and similar products
- Blind boxes, mystery products, and other randomized products once opened or their contents have been revealed
- Clearance merchandise or other products specifically marked “Final Sale”
Final sale restrictions do not prevent you from contacting us if your order arrives damaged, defective, incorrect, or is otherwise affected by an error made by AC TCG. Please see the Damaged, Incorrect, or Missing Items section below.
Because collectible and trading card market values can fluctuate, changes in market price after purchase do not make an item eligible for return, refund, exchange, or price adjustment.
Return Eligibility (Non-Final Sale Items)Eligible non-final sale merchandise may be returned within 30 days of delivery.
To qualify for a return, the item must:
- Be unused, unopened, and in the same condition in which it was received
- Include all original packaging, tags, accessories, manuals, and components
- Show no signs of use, wear, opening, alteration, or damage after purchase
- Be accompanied by proof of purchase
Products with manufacturer seals must have those seals intact. Items that have been opened, used, assembled, played with, worn, washed, altered, or otherwise removed from new and resalable condition are not eligible for return unless the item qualifies as damaged or defective.
Customers are responsible for return shipping costs for standard returns. Original shipping charges are not refundable unless the return results from an error by AC TCG or we specifically state otherwise.
We recommend using a trackable shipping method for returns. AC TCG is not responsible for return shipments that are lost or damaged before reaching us.
Please contact us before mailing a return. Returns sent without prior approval may experience delays or may be refused if they do not meet the requirements of this policy.
Collectible Condition & Manufacturer ImperfectionsMany products sold by AC TCG are manufactured and packaged as collectibles. Minor factory imperfections may occur, including paint inconsistencies, print variations, small surface marks, packaging variations, minor corner or edge imperfections, or similar manufacturing characteristics.
Minor manufacturer imperfections are not automatically considered defects. When the condition of an item's packaging materially differs from what a collector would reasonably expect, we make reasonable efforts to disclose that condition in the product listing.
Packaging is considered part of the collectible condition for many products, but AC TCG does not guarantee packaging to be completely free of minor factory, shipping, or shelf imperfections unless a specific condition is expressly stated in the product listing.
Restocking FeesStandard returns that meet the requirements of this policy are not subject to a restocking fee.
In limited circumstances, AC TCG may agree to accept a return or cancellation that would otherwise fall outside our standard return or cancellation policy. When such an exception is approved, a restocking fee of up to 15% of the affected item's purchase price may apply.
Any applicable restocking fee will be disclosed before the exception is approved.
Restocking fees will not apply to items that are damaged, defective, incorrect, or otherwise eligible for a return because of an error by AC TCG.
Order Limit PolicyCertain high-demand, limited-release, allocated, or promotional products may have posted purchase limits. These limits are intended to give more members of our collector community a fair opportunity to purchase limited products.
Purchase limits may apply per person, household, customer, account, address, payment method, or other reasonable criteria identified by AC TCG.
Orders placed in an attempt to circumvent posted purchase limits may be reduced or canceled. This includes, but is not limited to, placing multiple orders, using multiple accounts, or using different names, addresses, or payment methods to exceed a stated limit.
If quantities are canceled because a purchase limit was exceeded, the affected amount will be refunded to the original payment method.
Damaged, Defective, Incorrect, or Missing ItemsPlease inspect your order as soon as it arrives. If an item arrives materially damaged, defective, incorrect, or missing from your shipment, contact us as soon as possible so we can review the issue.
Please include your order number and photographs of the item, packaging, and shipping materials when applicable. We may request additional information reasonably necessary to evaluate the claim.
Depending on the circumstances and product availability, an appropriate resolution may include a replacement, exchange, partial refund, full refund, or another mutually agreed-upon solution.
If a return is required because of an error by AC TCG or an eligible damaged, defective, or incorrect item, we will provide instructions regarding the return and any applicable return shipping arrangements.
Please do not discard damaged products, packaging, shipping boxes, or other materials related to a claim until we confirm that they are no longer needed.
Order CancellationsEligible non-final sale orders may be canceled through our online store within 1 hour of purchase, provided the order remains eligible for cancellation in our system.
After the cancellation window has expired, cancellations are not guaranteed. Once an order has entered processing, has been prepared for pickup, or has shipped, it generally cannot be canceled.
Products designated as final sale, including Trading Card Game products, are not eligible for customer-requested cancellation except where required by law or approved by AC TCG under exceptional circumstances.
AC TCG reserves the right to cancel or modify an order because of inventory errors, pricing or listing errors, suspected fraud, purchase-limit violations, payment issues, or other circumstances that prevent us from reasonably fulfilling the order. If we cancel an item after payment has been collected, the applicable amount will be refunded to the original payment method.
Refund MethodOnce an approved return is received and inspected, we will notify you of the status of your refund.
Approved refunds are issued to the original payment method. After a refund is issued by AC TCG, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
We cannot guarantee the processing time of your financial institution after a refund has been submitted.
In-Store PurchasesThe same final sale product restrictions generally apply to purchases made at our physical retail location.
Eligible non-final sale merchandise purchased in-store may be returned within 30 days of purchase with proof of purchase and must otherwise meet the condition requirements described in this policy.
Refunds for eligible in-store returns will generally be issued to the original payment method.
Contact UsIf you need help with a return, refund, cancellation, or order issue, please contact us:
AC TCG
126 W Walnut St
Kokomo, IN 46901
United States
Email: info@actcgonline.com
Phone: (765) 236-6371